Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, and protect personal information provided by users on our South African platform.

Information We Collect

We collect user data to provide secure and compliant trade recommendation services.

• Personal contact details, such as your full name, email address, and phone number, provided via forms or account creation.
• Technical data including browser type, operating system, unique device identifiers, and internet protocol (IP) address.
• Usage information such as session activity, navigation patterns, and system interactions during use of our platform.
• Any communications sent to our team, including support requests, feedback, and additional data voluntarily provided.

How We Use Data

Collected data helps us maintain system security, deliver relevant recommendations, and support service improvements.

• To personalize the user experience and ensure that automated recommendations are accurate and contextually relevant.
• To communicate important updates, notifications, or confirmations regarding account or system status.
• To analyze site activity and enhance platform performance, identifying areas for technical development.
• To comply with South African regulatory requirements for data protection and service transparency.

Legal Basis for Processing

Processing of your personal data is conducted according to South African privacy laws and industry standards.

We process data to fulfil contractual obligations and safeguard user interests, with user consent obtained where required.

Information Sharing

We do not sell or distribute your details outside of what is needed for service provision and compliance.

• Data may be shared with third-party providers strictly for technical infrastructure, platform security, or compliance oversight.
• Direct sharing occurs only with your explicit instruction or consent, and only as needed for essential service delivery.
• Where required by law, we may provide information to regulatory or legal entities, always notifying you if possible.

Data Security

All personal data is protected using secure storage, encryption, and access controls in line with South African requirements. Regular audits and security updates are implemented to ensure ongoing protection and prevent unauthorized access or misuse.

Your Rights

You have rights under both South African law and company policy regarding your personal information.

• Request access to your personal data stored with us and obtain a copy for your records.
• Correct or update details you believe to be inaccurate, incomplete, or outdated within our system.
• Withdraw consent for specific types of processing where consent was provided as the legal basis.
• Request deletion or restriction of your data, subject to legal, regulatory, or contractual obligations.

Cookies & Tracking

Our site uses cookies to enhance user experience, monitor platform features, and analyze usage patterns. See our Cookie Policy for more details.

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Contact Us

For any privacy-related questions or concerns, please contact our dedicated privacy team using the information below.

Policy Amendments

We may update our privacy practices as legal or operational requirements change. Please review this policy regularly for the latest updates.